Doctors of BC insurance team working remotely to support your needs

Issue: BCMJ, vol. 63, No. 4, May 2021, Page 181 News
By: Kerri Farrell

With the onset of COVID-19 pandemic a year ago, Doctors of BC implemented a work-from-home protocol to keep staff and members safe and healthy. Simultaneously, physicians recognized the need for insurance to protect their assets and provide peace of mind to their family, and demand for our services increased significantly.

For the Doctors of BC Insurance Department, this meant shifting our 22-person team of advisors, administrators, and support staff from a paper-based office environment to a fully remote setting. Doctors of BC worked closely with the insurance carriers and our IT team to ensure continuous and seamless support during this time of uncertainty. As a result, digital processes were developed and enhanced to ensure all insurance applications and queries were handled confidentially and in a timely manner.

Here are some of the ways physicians can now interact virtually with Doctors of BC for their insurance needs:

  • Schedule appointments with insurance advisors via a 24/7 online booking system.
  • Use enhanced videoconferencing technology via your tablets, desktops, and mobile devices to stay connected on a personal level.
  • Complete and sign most applications digitally (eliminating the need to print and manually sign).
  • Access higher limits of insurance coverage without providing blood or urine tests, thanks to updated underwriting guidelines. (Please ask your insurance advisor for details.)
  • Access individual insurance certificates outlining coverage and plan details online in the members area of the Doctors of BC website.
  • Pay invoices online, or set up automatic direct debit payments (complete a banking change form to begin).
  • Submit forms electronically to change or add beneficiaries on your life insurance or accidental death and dismemberment policies or to add new dependents or office staff to your health and dental plan.

We look forward to seeing you again in person, but until then, we are a phone call, email, or Zoom meeting away for all your insurance needs.

—Kerri Farrell
Project Coordinator, Members’ Products and Services

Kerri Farrell. Doctors of BC insurance team working remotely to support your needs. BCMJ, Vol. 63, No. 4, May, 2021, Page(s) 181 - News.


Above is the information needed to cite this article in your paper or presentation. The International Committee of Medical Journal Editors (ICMJE) recommends the following citation style, which is the now nearly universally accepted citation style for scientific papers:
Halpern SD, Ubel PA, Caplan AL, Marion DW, Palmer AM, Schiding JK, et al. Solid-organ transplantation in HIV-infected patients. N Engl J Med. 2002;347:284-7.

About the ICMJE and citation styles

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