An attending physician may request to consult a medical advisor for their patients who have submitted a WorkSafeBC claim for a workplace injury, occupational disease, or mental health condition. Physicians may request assistance with referrals and imaging, ask about the claim’s status, request clarification about or assistance with WorkSafeBC documentation, or discuss the claims process in general. Similarly, medical advisors may need to contact the responsible physician to discuss clinical care plans for injured workers. To streamline this process and to avoid delays in processing the request for consultation, follow the suggestions below.
Identify why you are requesting contact. In addition to checking the “Do you wish to consult with a WorkSafeBC physician or nurse advisor?” box on the Physician’s Report (Form 8/11), identify in the body of the report why you are requesting contact (e.g., to request imaging, to make a referral, or to discuss medication, claim status, or other specified patient concerns). This will help WorkSafeBC medical advisors address your queries more effectively.
Provide a phone number and, if necessary, the best time of day to reach you. This is especially important if you are a locum or emergency physician without a dedicated office number or if you work in multiple facilities.
Turn off the default setting requesting consultation. Some electronic medical records systems are defaulted to automatically check the box requesting consultation with a medical advisor. Please check your forms and, if possible, turn off this default setting so you don’t receive unnecessary calls.
Call if you need a quick response. For matters that require a quick response, call the medical advisor’s contact number: 1 855 476-3049. This is monitored from 8:30 a.m. to 4:30 p.m., Monday to Friday, but you can leave a message at any time and get a callback within 1 to 2 days. This phone number is not intended to provide clinical advice in an acute setting. Patients requiring urgent care should be sent to the ER.
You can also call any medical advisor in your region, who can direct you to the most appropriate medical advisor or claim owner.
Expedite imaging. If you need a medical advisor’s assistance with expediting imaging, send the requisition to WorkSafeBC along with your Form 8/11. Note what the imaging is for and the claim number on the requisition. Fax requisitions to 604 233-9777 or 1 888 922-8807, or mail them in.
Contact the claim owner for status or decisions. Concerns about the claim status or decisions are best answered by the claim owner (entitlement officer, case manager, or return-to-work specialist). However, the medical advisor can summarize the claims process and provide you with contact information for the claim owner.
Make use of our outreach program. For detailed information about WorkSafeBC billing, disability assessment and management, or WorkSafeBC resources for injured workers, use our outreach program (Patient Care, Physicians and WorkSafeBC). We can come to your office and tailor a presentation to meet your needs. This academic detailing is available to and accredited for family doctors and specialists and is delivered by medical advisors or billing specialists. For more information, call 1 855 476-3049, email email@example.com, or contact a medical advisor.
Have a protocol for our calls. We understand how busy you are. To maximize efficiency, have a protocol in place with your office staff for calls received from a WorkSafeBC medical advisor. Let your staff know whether they should interrupt you at the time of the call or set up a more convenient time for a callback. The medical advisor may send you a fax noting their contact information and working hours to help set up a mutually convenient time.
Note that calls are billable. Phone calls with WorkSafeBC personnel are billable, providing they advance your patient’s care or claim. Use billing code 19508 when you speak with a medical advisor.
—Karima Jiwa, MD, CCFP, FCFP
Medical Advisor, Medical Services
This article is the opinion of WorkSafeBC and has not been peer reviewed by the BCMJ Editorial Board.
Above is the information needed to cite this article in your paper or presentation. The International Committee
of Medical Journal Editors (ICMJE) recommends the following citation style, which is the now nearly universally
accepted citation style for scientific papers:
Halpern SD, Ubel PA, Caplan AL, Marion DW, Palmer AM, Schiding JK, et al. Solid-organ transplantation in HIV-infected patients. N Engl J Med. 2002;347:284-7.
About the ICMJE and citation styles
The ICMJE is small group of editors of general medical journals who first met informally in Vancouver, British Columbia, in 1978 to establish guidelines for the format of manuscripts submitted to their journals. The group became known as the Vancouver Group. Its requirements for manuscripts, including formats for bibliographic references developed by the U.S. National Library of Medicine (NLM), were first published in 1979. The Vancouver Group expanded and evolved into the International Committee of Medical Journal Editors (ICMJE), which meets annually. The ICMJE created the Recommendations for the Conduct, Reporting, Editing, and Publication of Scholarly Work in Medical Journals to help authors and editors create and distribute accurate, clear, easily accessible reports of biomedical studies.
An alternate version of ICMJE style is to additionally list the month an issue number, but since most journals use continuous pagination, the shorter form provides sufficient information to locate the reference. The NLM now lists all authors.
BCMJ standard citation style is a slight modification of the ICMJE/NLM style, as follows:
- Only the first three authors are listed, followed by "et al."
- There is no period after the journal name.
- Page numbers are not abbreviated.
For more information on the ICMJE Recommendations for the Conduct, Reporting, Editing, and Publication of Scholarly Work in Medical Journals, visit www.icmje.org