The top issues patients mention when family physicians recommend screening mammography

Background: We know that family physicians’ recommendations for screening mammography increase participation, and that women often mention concerns about screening when the recommendation is made.
Methods: A survey to explore these concerns was mailed to 5140 family physicians in BC in November 2007. Responses were received from 1753 urban and rural physicians and were analyzed using automated forms processing software.
Results: The response rate for the survey was 34.1%. Most respondents (92.0%) reported recommending screening mammography to their patients. Some (21.0%) reported not recommending mammography to women aged 40 to 49 years, thus not following current guidelines. When asked about reasons patients give for not participating, 24% of physicians reported that pain was the issue women mentioned most often. The next most frequently mentioned issues were related to misunderstandings of eligibility (e.g., no family history), frequency (e.g., I already had one), risk (e.g., fear of radiation), and benefits of mammography (e.g., does not find all cancer). Access to screening and wait times were minor issues, reported by less than 5% of patients. 
Conclusions: Physicians indicated a willingness to distribute information and give self-referral slips to strengthen their recommendations. Screening programs must increase physician awareness of available resources and develop additional material to address the perception that mammograms are painful.

A recent survey of BC doctors indicates that some common patient misunderstandings about screening—including the perception that the procedure is painful—need to be addressed.

The Screening Mammography Program (SMP) has offered British Columbia residents free screening mammograms since 1988. The Canadian benchmark for participation in routine screening mam­mography every 2 years is 70% of women aged 50 to 69. Current participation of women aged 50 to 69 in BC is 49%.[1

One of the most effective ways to encourage participation is to have family physicians recommend screening to patients, which doubles the odds of a woman participating in screening mammography.[2-9

To learn more about why not all patients comply, the Breast Tumour Group of the BC Cancer Agency surveyed BC family physicians about the barriers their patients mention when discussing mammography, and about the tools the physicians believe would help address patient concerns and encourage screening participation. The study follows a similar one done by the Ontario provincial breast screening program.[10]

In November 2007, surveys were mail­ed to 5140 family physicians in British Columbia. When responses were received from 1753 physicians in urban and rural communities, survey data were scanned and coded using Teleform automated forms processing software ( 

Descriptive statistics were produced using SPSS version 11. City size was determined from the postal code of the family physician’s office, using Statistics Canada’s Postal Code Conversion File software version 4J. City size was then used to classify each practice as rural (city size less than 10000) or urban (city size 10000 or more). There were 58 missing or invalid values for city size, leaving 1695 surveys for urban-rural subgroup analyses.

The overall response rate for the survey was 34.1%. The response rate for urban practices was 31.6%, while the response rate for rural practices was higher, 43.2%. Of the 1695 surveys with urban-rural information, 83.6% came from physicians in urban practices, and 16.4% from those in rural practices.

A high proportion of respondents (92%) reported that they recommend screening mammography to their eligible patients (Table 1). While more respondents in rural areas (95%) than in urban areas (91.2%) made this recommendation, the difference was not statistically significant. 

The majority of respondents (68.6% for urban practices and 59.7% for rural practices, P<.001) reported that they recommend screening mammography to 80% or more of their eligible patients (Table 2). When asked to select only one age group of women to whom they recommend mammography, 73.7% of physicians chose the 40 to 79 age group (Table 3). 

Of the remaining physicians, 18.1% chose the 50 to 79 age group and 2.6% chose the 50 to 65 age group, meaning that 21.7% of respondents chose groups that exclude women in their 40s, and are thus not following current clinical guidelines in British Columbia. This effect was more pronounced in rural practices. 

Issues mentioned by women
The perception that mammography is painful was the issue most often mentioned by patients (24%) in response to a recommendation for mammography (Figure). After pain, several issues based on patient misunderstandings were mentioned. 

According to respondents, 14% of their patients think a family history of breast cancer is necessary to have a mammogram, 9% think one mammogram is enough and they do not need to have others, and about 10% fear the radiation used in screening poses a cancer risk. 

While access is often assumed to be a major issue, this was not reported by family physicians as a barrier; a very low proportion of respondents reported pa­tients mentioning access to a location (3%), or wait time (2%) for appointments as barriers.

Ways to encourage participation
Family physicians stressed the value of printed information to help them answer women’s questions within the limited time available during an office visit. They recommend that this material outline breast cancer risks, benefits of regular screening, the use of compression during mammography, and evidence that exposure to mammography radiation is safe. 

Specific suggestions included posters with pictures of the screening process and brochures containing information on the effectiveness and safety of mammography, who is eligible, and how often to have a mammogram. Tear-off pads of self-referral slips that provide information on fixed locations and, where applicable, the mobile screening unit, were mentioned by only 10% of physicians responding to the survey.

Unlike the Ontario study,[10] which found that only 38.9% of physicians were following breast screening guidelines in that province, our study show­ed that most BC physicians still find time to encourage healthy behaviors such as mammography screening. 

It is clear, however, that print materials designed to address common concerns would help physicians provide information during an office visit.[11] Although mammography in BC requires no referral, tear-off pads of self-referral slips, produced by SMP (along with posters and brochures in several languages) provide a handy written reminder and useful contact information, and also serve as a stronger recommendation than a verbal comment. 

In a recent study in the United States, 80% of nonparticipants reported not receiving a recommendation for mammography,[2] so either US phy­sicians are not recommending mammography or women do not always hear or recall a verbal recommendation. 

The authors report that the subgroups most in need of improved doctor-patient communication are older women (65 years and older), foreign-born women, and those with less than a high school education. Our study showed that awareness of the program and other factors such as screening location, hours of operation, and wait times for an appointment are not major barriers.

The study results are strengthened by the fact that the information came directly from a large sample of BC family physicians, who are at the front line of early cancer detection. One limitation of the study was that we did not survey gynecologists or other specialists who may recommend mammography more or less than family physicians. 

In this study, we were also not able to distinguish issues raised by nonparticipants from issues raised by women who have had at least one mammogram, and these may differ. Finally, self-report of mammography recommendation by physicians may be somewhat overstated, as documented in a recent study using chart reviews.[12

Despite these limitations, the study results suggest ways to improve screening mammography participation. Although the Screening Mammography Program has produced and distributed pads, posters, and bro­chures, a troubling proportion of family physicians are not aware of these resources. 

A recent survey showed that BC physicians access existing local cancer care print resources infrequently, preferring the Internet and computer-based resources.[13] SMP will therefore work to increase awareness of available resources, as well as to develop additional material that addresses the perception that mammography is a painful procedure.

Competing interests
None declared.

We thank Elaine Simpson, Lesley Donaldson, and the SMPBC office staff for help with mailing the surveys.


1. SMPBC. 2007/2008 Annual Report, Screening Mammography Program of BC. (accessed 5 Oct 2009).
2. Meissner HI, Breen N, Taubman ML, et al. Which women aren’t getting mammograms and why? (United States). Cancer Causes Control 2007;18:61-70.
3. Mandelblatt JS, Yabroff, KR. Breast and cervical cancer screening for older women: Recommendations and challenges for the 21st century. J Am Med Womens Assoc 2000;55:210-215.
4. Giveon S, Kahan E. Patient adherence to family practitioners’ recommendations for breast cancer screening: A historical cohort study. Fam Pract 2000;17:42-45.
5. Lane DS, Caplan LS, Grimson R. Trends in mammography use and their relation to physician and other factors. Cancer Detect Prev 1996;20:332-341.
6. Beaulieu MD, Roy D, Beland F, et al. Breast cancer screening: Is family medicine intervention effective? Union Med Can 1994;123:154-162.
7. Glockner SM, Holden MG, Hilton, SV, et al. Women’s attitudes toward screening mammography. Am J Prev Med 1992;8:69-77.
8.  Maxwell CJ, Bancej CM, Snider J. Predictors of mammography use among Canadian women aged 50–69: Findings from the 1996/97 National Population Health Survey. CMAJ 2001;164:329-334.
9. Poole B, Black CD, Kan L, et al. Does having a family physician predict breast cancer screening behaviour of Canadian women? Can Fam Phys. In press.
10. Abdel-Malek N, Chiarelli AM, Sloan M, et al. Influence of physician and patient characteristics on adherence to breast cancer screening recommendations. Eur J Cancer Prev 2008;17:48-53.
11. Nutting PA, Baier M, Werner JJ, et al. Competing demands in the office visit: What influences mammography recommendations? J Am Board Fam Pract 2001;14:352-361.
12. Sharp PC, Michielutte R, Spangler JG, et al. Primary care providers’ concerns and recommendations regarding mammography screening for older women. J Cancer Educ 2005:20;34-38.
13. Novak Lauscher H, Poole B, Chritchley J, et al. Meeting the information needs of family physicians in the complex world of cancer control. BCMJ 2008;50:194-197.

Dr Borugian is a senior scientist with the Cancer Control Program of the BC Cancer Control Agency (BC Cancer) and a clinical assistant professor in the School of Population and Public Health at the University of British Columbia. Ms Kan is the operations leader of Screening Programs for BC Cancer. Ms Poole is a health service research and policy analyst with BC Cancer and a doctoral candidate in the school of Population and Public Health at UBC. Ms Xu is a data analyst with the Canadian Partnership Against Cancer. Mr St. Germain is the screening information management leader at BC Cancer. Dr Gelmon is a medical oncologist with BC Cancer, a senior scientist and head of the Investigational Drug Program, Ad­vanc­ed Therapeutics, BC Cancer, and a professor in the Faculty of Medicine at UBC.

Marilyn J. Borugian, PhD,, Lisa Kan, MSc, Barbara Poole Lane, MPA, Chen Lydia Xu, BSc,, Larry St. Germain, BEng,, Karen A. Gelmon, MD, FRCPC. The top issues patients mention when family physicians recommend screening mammography. BCMJ, Vol. 51, No. 10, December, 2009, Page(s) 436-439 - Clinical Articles.

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