Family doctors and teams can now hear from their patients about their experiences and interactions with a practice using a new tool developed by the General Practice Services Committee (GPSC). The Patient Experience Tool is a tablet-based survey that asks patients about topics such as wait times, office hours, and coordination of care. More than 6000 patients have completed the survey, initially piloted by 39 clinics throughout BC since 2016.

The Patient Experience Tool data can inform quality improvement activities in a practice, and practices can opt to share aggregated data with their local division. Practice team members can access responses in real time using an easy-to-use, web-based dashboard. The secure platform automatically anonymizes and randomizes the responses upon receipt before the data are reported in the dashboard. For more information, visit www.gpscbc.ca [9].